TrueService+ Managed Services



With TrueService+ Managed Services, Callidus can provide a single source to fulfill the complete client lifecycle of compensation administration — from strategy to operations management.

Strategize

  • Project, timeline and resource planning
  • Requirements analysis and review
  • Incentive plan field communications
  • Ongoing alignment of compensation plans with business strategy

Implement

  • Project change management
  • Application design and configuration (rules, plans, integration, reports)
  • Build and unit testing of all components
  • Data conversion planning and execution
  • System test planning and execution

Manage

  • End-to-end compensation processing and report validation
  • Pay file transmission
  • Issue escalation and defect resolution
  • Operations reporting/SLA achievement reporting
  • Change control management

Callidus TrueService+ offers a complete application management solution for current and prospective clients of Callidus SPM/EIM applications by providing:

  • Increased service levels for internal and external constituents
  • Improved effectiveness and performance of mission-critical SPM/EIM applications
  • Verifiable success managing large-scale incentive programs
  • Deep experience in plan design and overall solution architecture
  • Refocus of energies on strategic organizational initiatives
  • Ongoing benefit from Callidus intellectual property and best practices
  • Flexibility to take the service back in house if requirements change

 

“Callidus Software’s combined knowledge of compensation management and IT management has enhanced the level of service to our sales organization, and has improved their effectiveness while minimizing internal operational costs.”

— BellSouth

 

Callidus TrueService+ is backed by the industry’s largest team of trained and certified consultants in specialized centers of excellence in compensation, reporting and analytics. Callidus has built strategic partnerships with TrueService+ clients through a commitment to deliver value beyond the metrics of service level agreements.

Benefits of TrueService+ Managed Services:

  • Expertise — Who better to run Callidus solutions than Callidus Software?
  • Experience — Over 125 customers have deployed TrueComp
  • Seamless access — Tight integration to Technical Services and Engineering
  • Training — Industry's most in-depth compensation instruction and guidance

 

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