• Standard
• Premium
• Comparison

• Standard
• Premium
• Comparison

• Standard
• Premium
• Comparison

The Standard Support Plan provides customers with comprehensive support services during normal business hours:

Responsive Services

• Customers can submit technical service requests, via e-mail, to Callidus Software Technical Support. These e-mail messages are answered promptly during standard business hours.
• Customers can access a live technical support engineer via a toll-free number during standard business hours.

Online Information

• Each quarter, customers receive a product newsletter with information about new and existing products and services.
• Customers receive critical problem alerts from the technical support team on a monthly basis, and whenever such problems are identified and deemed critical.
• Customers can also access the Knowledge Base, up-to-date product downloads, and community user groups.

Account Management Services

• Each month, a status report of all recent service requests is provided and reviewed via a conference call.

The Premium Plan offers 24x7 support, giving customers a higher level of services to support the TrueComp application, and includes the following services in addition to those offered in the Standard Plan:

Responsive Services:

• Customers receive email and telephone support 24 hours a day, 7 days a week, and also have access to a special toll-free phone number.

Online Information:

• Customers can submit web-based service requests 24 hours a day, 7 days a week, and can modify and view their service requests at any time.

Account Management Services:

• Each month, account managers provide status reports of all recent service requests, and will also conduct status meetings by phone.

Software Escrow Agreement:

• Callidus Software will deposit complete software and updated code into a preferred escrow account.